Operations Specialist (Temporary) at BookRenter.com in San Mateo, CA

About Us:

At BookRenter we’re dedicated to making education more affordable by allowing students to rent textbooks for up to 75% off the retail price. Our innovative pricing and operating systems provide students with the best price, highest quality books, and most flexible rental experience available today. Currently offering more than 5.5 million titles and serving thousands of students on over 5,000 campuses, Launched in 2008, we’re one of the fastest growing startups in Silicon Valley, growing at over 725% annually. BookRenter is a privately held company located in San Mateo, CA and is funded by prominent Silicon Valley venture capital firms.

Position Summary:

The Operations team is looking for a highly motivated, dynamic and well-organized person to help provide support and maintain supplier relationships. We are looking for an individual with a strong customer service background who is able to comfortably interact with partners in email and over the phone.

Primary Responsibilities:

• Contact suppliers to inform them of any orders that have not been acknowledged or show tracking within SLA.

• Contact suppliers to inform them of an issue regarding an order they received/fulfilled.  This includes, but is not limited to cases involving: shipping delays, incorrect/damaged items sent, carrier issues.

• Contact customers to inform them of any issue regarding a delay in receiving their shipment. This includes, but is not limited to cases involving: items damaged/discarded in transit, incorrect address provided, natural disasters, etc.

• Build and maintain solid relationships with our suppliers by phone

Minimum Requirements:

• Associates Degree or equivalent work experience
• Ability to recognize pertinent details and make quick accurate decisions regarding issues with suppliers
• Must be well organized
• Strong customer service focus, demonstrated high level of courtesy, friendliness on phone
• The ability to work well with others and maintain a positive attitude; the ability to gladly meet and overcome challenges
• Strong computer skills including proficiency in Microsoft Office
• Strong written and verbal communication skills
• Detail oriented but able to handle multiple tasks at one time
• Demonstrated, creative problem solving skills and proven ability to practice sound judgment

Perks:

This position offers competitive salary, benefits, and the chance to improve the lives of millions of students.